Policies and Expectations

Expectations

Natural incense burns a little faster with a bit more smoke than other conventional incense. It is subtle in scent – no essential oils mean no sensory overload. Each stick is hand shaped – impressions of my hands and heart to yours.

Natural botanical dyes are alive! The colour will change with time, with washing, and with sun-exposure. This is part of the magic and beauty of natural dye. Natural dyes are not uniform. I specialize in mottled and marbled dyeing. Colours will vary with thickness and texture of fabric, as well as which plants were used.

Shipping

Like most humans, I juggle many different roles, as well as two sole-proprietorships. To make life more efficient, vsitis to the post-office for shipments are deligated to Mondays & Thursdays. Depending on the week, I may make additional trips.

Shipments in Bristish Columbia usually take 1-3 business days to arrive.

Canada-wide packages usually take-3-12 business days to arrive.

Shipments across the USA take 5-14 business days. (Usually on the quicker side.)

We all periodically experience delays with the Postal Service and cannot guarantee delivery within the usual time frame. Unless notified otherwise, your order will leave our hands in a timely manner – usually the next Monday or Thursday (depending on when you placed the order). You will be notified if more time is needed, and for what reason. You have the option at that point to cancel your order if this does not meet your needs. We cannot guarantee a specific delivery date once the package leaves our hands.

United States shipping:

We ship all our USA orders with Canada Post. You can select your shipping method during checkout. All North American customers will receive a tracking number with the notification that their package has shipped.

If you live in a non-secure area, please consider shipping to your place of business or a friend/relative that would be available to receive your package. We want to ensure that your order arrives to you safely! InesSense is not liable for stolen, mis-delivered or undelivered packages.

It is the customer’s responsibility to ensure we receive the correct shipping address. We cannot take responsibility for shipping to incorrect addresses and unless the package is returned to us we cannot offer a refund or reship.

International Shipping:

Shipments to countries outside North America are shipped with Canada Post. You can select your shipping method during checkout.

Please be advised that all international orders may be subject to customs fees or duties upon arrival in your country. You are responsible for those fees issued by your government. We cannot alter customs documentation to a lower price or change the products.

International orders may not have updated tracking information once they leave Canada. While we may be able to assist you in finding a missing package, we are not liable for non-delivery or missing packages.

On packages returned to us for any reason (non-delivery, failure to pickup package, customs non-payment, etc…) only the merchandise value will be refunded. There are no refunds issued for shipping on international orders.

Returns and Refunds

We accept returns for damaged or defective products only. Scent is a personal journey unique to you, so we cannot accept returns if you end up disliking a scent. All products must be returned “as delivered” for a refund. A refund in the form of store credit will be issued as soon as the items are received and evaluated, usually within one business day of receiving them here.

If you live in Canada:  You must return the item(s) at your cost. Store credit will be issued to you via email once we receive the returned merchandise.

If you live outside Canada:  You will be issued your refund in the form of store credit when we receive the items via whichever shipping carrier you prefer.

Returns address:

InesSense Scentorium and Folk Oddities

PO Box 21034

Duncan, BC

V9L 0C2 CANADA

International Duties & Customs Fees

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

If you refuse your shipment or are unable to retrieve your package, you are responsible for the original shipping charges, any import fees, duties or taxes that are incurred, and the cost of returning the package to InesSense Scentorium and Folk Oddities. The amount will be deducted from your refund. In the instance that the return fee exceeds the amount of your order, the package will be abandoned and you will not be refunded.

Privacy and Other Important Information

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

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This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

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When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

Billing and shipping address

Details relating to your purchase (specific items purchased)

Email address

Name

Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) Squarespace and Paypal will also collect payment information from you. You can read their privacy policies found on their websites.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

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This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

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This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

Your name (which will be displayed as part of your posted comment)

Your email address (optional, to let you know if someone replies to your comment)

Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

Information about your browser, network and device

Details about the web page or content you shared or proposed to share

Your IP address

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If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

Billing and shipping address(es)

Details about your orders (for example, your shirt size)

Email address

Name

Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

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You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

You enter your email address at checkout, or are logged into your customer account.

You add a product which is in stock to your shopping cart.

You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

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We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

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We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a customer account

Your customer account password has been reset or updated

You’ve made a purchase

Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

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This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or device

Information about this site and the page you’re viewing on it

Your IP address

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When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.